#6 – What gets measured gets done!

Transformation Key Success Factors number 6: What gets measured gets done!

It's about much more than just reviewing the myriad of activities. This is where the Transformation Office gets its act together. The Transformation Office is both a wild card and a prompter. In many respects, the Transformation Office has the top management's back.

The Transformation Office keeps track of the goals, the measures and the required activities. In this way, it maintains an overview of the transformation’s critical path and transparency about insights and results already achieved. This also allows the Transformation Office to prepare and enable top management to make necessary decisions (see #4).

Consistent alignment of planned results and achieved results enables failure analysis by the Transformation Office. Without an established culture of failure, no robust design of the transformation is possible. The path of transformation is long. Along the way, conditions and requirements can easily change or goals might have to be adjusted.

At the same time, the Transformation Office also stays on the ball in terms of communication and carries the vision and goals of the transformation through the organization. The Transformation Office is a kind of eierlegende Wollmilchsau (Swiss Army Knife)!