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Serviceorientierte Organisation in der Automobilbranch

A company in the automotive services sector wanted to scale up a profitable business model in order to apply it to its less profitable locations. We suggested to the managing directors that the company first needed to switch to a service-oriented organization if it wanted to grow successfully at all. We then implemented this new service-oriented organization, making sure from the outset that it was scalable and had the capacity to grow. The organizational and cultural changes began right at the top at Board level and continued all the way down to the site managers. With the help of regular workshops and individual coaching sessions, we were able to motivate all of the company’s staff to follow this new path and gradually introduce a change in mindset across the entire company.

Skills

Posted on

25. October 2020